2 Years???? 2 F%$#ing Years?!?!?!?

Yep, it's that misbegotten bastard child of Timothy Geithner, Larry Summers, and Barack Obama^*, the Home Affordable Mortgage Program, HAMP, where the Treasury has finally decided to require a single point of contact for homeowners participating in the program:

Mortgage servicers must provide a single relationship manager to borrowers being evaluated for a Home Affordable Modification Program trial by Sept. 1, according to guidance released by the Treasury Department Wednesday.

The guideline is required of the 20 largest servicers participating in HAMP, and it is one of the largest adjustments to the program since its inception in March 2009. Since then, more than 670,000 borrowers received a permanent loan modification, and more than 1.8 million trials have been extended.

"Over the past two years, two of the biggest complaints we received from borrowers were servicers are losing documents and they can't connect with anybody who can actually track them down. Every time they call they can't get a hold of someone with access to their case," Laurie Maggiano, director of policy at the Treasury's homeownership preservation office, said in an interview with HousingWire Wednesday.

The relationship manager must be an employee of the bank and cannot be a contractor. This manager will be assigned when the servicer makes successful contact with the delinquent borrower. The borrower must meet the initial criteria of the program, such as owner-occupancy and a 31% debt-to-income ratio.

The program has been in place for about 2 years, and since day 1, the complaints have been about no one being a point of contact, meaning that you had repeatedly lost paperwork, changing conditions, dual tracking, where when you were talking with one bankster, another was in the process of foreclosing, etc.

People have been screaming about this.

The press has been screaming about this.

Congress has been screaming about this.

But nothing was done until the 2012 election loomed, because, after all, this was not a program to help people, it was a program to cheat people, and help the banks.

^*Who knew that bad programs were conceived by three beings?  For the rest of nature, it's either parthenogenesis (Amoeba, lobbyists) or some sort of sexual reproduction involving only two participants. There are echos here of the Asimov novel The Gods Themselves.